Return, Refund & Exchange Request

Return/Exchange requests can be completed in 3 simple steps.

  1. Read through and ensure that your order fulfils the basic criteria for a return/exchange request.
  2. Fill up basic information & order information.
  3. Wait for 1-3 business days for the instructions to proceed onto the next steps.
Do prepare photos and videos of the key reason why you are looking to conduct a return/exchange request. The more information you provide, the smoother and faster this process will take.
 
We typically respond to such requests within 1-3 business days depending on the amount of information provided.

User Manuals

Commuter Electric Scooters Manuals

  • i8 User Manual

    Old Version

  • i8 User Manual

    New Version

  • i9 User Manual

    Old Version

  • i9 User Manual

    New Version

  • i9Max User Manual

    Old Version

  • i9Max User Manual

    New Version

  • i10Plus User Manual

    Old Version

  • i10Plus User Manual

    New Version

Off Road Electric Scooters Manuals

  • iX3 User Manual

    Current User Manual

  • iX4 User Manual

    Old Version

  • iX4 User Manual

    New Version

  • iX5 User Manual

    Current User Manual

  • iX5S User Manual

    Current User Manual

  • iX6 User Manual

    Old Version

  • iX6 User Manual

    New Version

  • iX7Pro User Manual

    Current User Manual

Mobility Scooter Manuals

  • X02 User Manual

    Old Version

  • X02 User Manual

    New Version

Electric Bikes Manuals

  • U1 User Manual

    Current User Manual

  • U2 User Manual

    Current User Manual

  • U3 User Manual

    Old Version

  • U3 User Manual

    New Version

  • U4 User Manual

    Current User Manual

Other Documentation

  • iScooter Electric Scooter Safety Guide

  • iScooter Electric Bike Safety Guide

  • MiniRobot APP Insturction