Return, Refund & Exchange Request

Return/Exchange requests can be completed in 3 simple steps.

  1. Read through and ensure that your order fulfils the basic criteria for a return/exchange request.
  2. Fill up basic information & order information.
  3. Wait for 1-3 business days for the instructions to proceed onto the next steps.
Do prepare photos and videos of the key reason why you are looking to conduct a return/exchange request. The more information you provide, the smoother and faster this process will take.
 
We typically respond to such requests within 1-3 business days depending on the amount of information provided.

Feel free to reach out to us!

Phone:

+44 1888 785356 (9 AM - 6 PM UTC)

+44 8085 020608 (9 AM - 6 PM UTC)

Open Hours: Monday - Friday: 9 AM - 6 PM UTC
Closed: Saturday - Sunday & Public Holidays