Ordering & Delivery
Home Delivery
Electric Scooters and Hoverboards
Delivery to UK on electric scooters and hoverboards is FREE and in 1-3 working days.
Electric Bikes
Delivery to UK on electric bikes is FREE and in 1 working days by truck.
Off Road Electric Scooters
Enjoy the convenience of our fast and efficient delivery service! The off road electric scooter now can experience the luxury of doorstep delivery within just 1 working day, courtesy of our complimentary express truck service.
Accessories
Accessories are FREE to deliver and it will take about 3-10 working days to arrive.
Note: Accessories ordered with hoverboards and electric scooters may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.
Shipping Insurance
We are responsible for the safe delivery of your parcel only during transit. Once your package has been delivered and received, our shipping insurance will no longer be valid. Please note that shipping insurance covers the parcel while it is in transit and does not extend once delivery is completed.
Additionally, shipping fees are non-refundable, even in the case of returns or cancellations.
Signed for deliveries
All electric scooter and hoverboard orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter and hoverboard deliveries will need to be signed for, whether by yourself, household member or a neighbour.
Failed deliveries
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier will contact you or leave a card with details of how to arrange a redelivery, or collection from the local depot.
The item will be returned to iScooter if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total. You will need to re-order your item to have it re-shipped.
Incorrect delivery details
iScooter cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at point of order.
If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue.
Order Tracking
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
DHL: https://track.dhlparcel.co.uk/
Note
- Please verify you have the correct shipping address on your order before making payment as this is the address we will ship to.
- If you have special questions about the order, please contact customer service: support@iscooterglobal.co.uk
