Ordering & Delivery

At iScooter UK, we aim to make delivery as simple and reliable as possible. Delivery options and charges may vary depending on the product, delivery address, and location.

Delivery Information

Electric Scooters & Hoverboards

Free standard delivery to eligible UK addresses.

Estimated delivery time: 1–3 working days.

Additional delivery charges may apply to certain areas, including remote, offshore or otherwise restricted locations. Any applicable delivery charges will be shown at checkout before you complete your order.

Electric Bikes

Free standard delivery to eligible UK addresses.

Estimated delivery time: 1–3 working days, subject to product availability and delivery location.

Some electric bikes may be delivered by specialist or palletised transport due to their size and weight.

Additional delivery charges may apply to certain areas. Any applicable charges will be shown at checkout.

Off-Road Electric Scooters

Free standard delivery to eligible UK addresses.

Estimated delivery time: 1–3 working days by specialist delivery service.

Due to the size and weight of some off-road models, delivery may be handled by a specialist or palletised courier.

Additional delivery charges may apply to certain areas. Any applicable charges will be shown at checkout.

Accessories

Free standard delivery to eligible UK addresses.

Estimated delivery time: 3–10 working days.

Accessories may be dispatched separately from scooters, hoverboards or e-bikes because they may be shipped from different warehouses.

If your order contains multiple products, they may arrive in separate deliveries.

Delivery Charges

Free standard delivery is available to eligible UK addresses.

Additional delivery charges may apply to certain locations, including:

  • Northern Ireland

  • Channel Islands

  • Remote or offshore locations

  • Other areas subject to specialist delivery requirements

Where an additional delivery charge applies, the applicable cost will be displayed at checkout before payment.

Delivery availability and charges may also vary depending on the product and delivery address.

Delivery Times

The delivery times stated above are estimated working-day timeframes and are not guaranteed.

Delivery times may be affected by:

  • Order processing time

  • Product availability

  • Weekends and UK public holidays

  • Severe weather

  • Courier delays

  • Remote or offshore locations

  • Specialist delivery requirements

Orders placed after our daily processing cut-off may be processed on the next working day.

Order Processing

Once your order has been successfully placed, you will receive an Order Confirmation email containing your order details.

Orders are normally processed during our working days. Please note that weekends and UK public holidays may affect processing and delivery times.

Once your order has been dispatched, you will receive a Shipping Confirmation email with your tracking information, where available.

Order Tracking

Once your order has been dispatched, we will send you tracking information by email.

You can use the courier's official website to check the latest delivery status and estimated delivery information.

DPD: https://www.dpd.co.uk/

Please note that tracking information may take some time to become active after your order has been dispatched.

Signed Deliveries

For certain products, a signature may be required upon delivery.

If you are unavailable, the courier may:

  • Leave a delivery card or notification

  • Contact you to arrange redelivery

  • Offer collection from a local depot

  • Deliver to an authorised neighbour, where permitted

Delivery options are determined by the courier and may vary by location.

Failed Delivery

If delivery cannot be completed, the courier may attempt redelivery or arrange collection from a local depot.

If the courier is unable to complete delivery after multiple attempts, the parcel may be returned to iScooter.

If an order is returned because delivery could not be completed, please contact our customer service team. Additional delivery charges may apply if the order needs to be re-dispatched.

Incorrect Delivery Information

Please carefully check your delivery address before completing your order.

iScooter is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that your delivery details are incorrect, please contact us as soon as possible at support@iscooterglobal.co.uk and include your order number.

We will do our best to update the address before your order is dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Delivery Damage

Please inspect your package and product as soon as possible after delivery.

If your product appears to have been damaged during transit, please contact our customer service team at support@iscooterglobal.co.uk and provide:

  • Your order number

  • Clear photos of the outer packaging

  • Clear photos of the damaged product

  • A short video, where appropriate

Please retain the original packaging until the issue has been resolved, as it may be required for a delivery damage investigation.

Missing or Lost Deliveries

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible.

If your parcel appears to be lost or has not been delivered within the expected timeframe, please contact support@iscooterglobal.co.uk with your order number and tracking information.

We will work with the relevant courier to investigate the shipment.

Delivery Insurance

We take reasonable steps to ensure that orders are securely packaged and safely transported.

Where applicable, delivery risk remains with iScooter until the order has been delivered to the delivery address.

Once the parcel has been delivered, please check the package and product promptly and report any visible damage or delivery issues to us as soon as possible.

Changes or Cancellation After Ordering

If you need to change your delivery address or cancel your order, please contact us as soon as possible at support@iscooterglobal.co.uk.

We will do our best to accommodate your request before the order is dispatched.

Once an order has been dispatched, we may be unable to make changes or cancel the shipment. Please refer to our Refund & Returns Policy for information about returns and cancellations.

Important Notes

  1. Please make sure your delivery address is correct before completing your purchase.

  2. Free standard delivery applies only to eligible UK addresses.

  3. Additional delivery charges may apply to certain areas and will be displayed at checkout where applicable.

  4. Delivery times are estimates and may vary depending on the product, location and courier.

  5. Some products may be shipped separately or from different warehouses.

  6. Please retain your tracking information until your order has been received.

  7. For any delivery-related questions, please contact support@iscooterglobal.co.uk.

Need Help?

Email: support@iscooterglobal.co.uk

Phone: +44 1888 785356 / +44 8085 020608

Phone Support Hours (UK Time):

12:00 am – 9:00 am
9:00 am – 6:00 pm
2:00 pm – 11:00 pm