Looking for an iScooter repair shop in the UK? Use the iScooter UK Repair Shop Locator below to find a partnered repair shop near you.
Our UK repair partners can help with a range of common electric scooter and electric bike maintenance and repair services. Before visiting a repair shop, however, please contact iScooter Customer Support first. Our support team will help identify the problem, confirm the appropriate repair process and, where applicable, arrange the required parts or repair instructions with an authorised partner.
Please keep the following points in mind:
For the fastest assistance, please include your order number and purchase email address when contacting us.
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Information |
What to provide |
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Name |
Your full name |
|
|
Email used for your iScooter order |
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Order Number |
Your iScooter order number |
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Product Model |
For example, i9, i9Max, i10Plus, etc. |
|
Serial Number |
If available |
|
Purchase Date |
Approximate purchase date |
|
Problem |
Describe the problem clearly |
|
Error Code |
Include any error code shown |
|
Photos |
Photos of the scooter and affected component |
|
Video |
Short video showing the problem, if possible |
|
Location |
Your town/city or postcode |
|
Preferred Repair Location |
The nearest repair area, if known |
Providing this information helps our support team diagnose the problem more efficiently and determine the most appropriate repair solution.
Use the map below to find an iScooter-partnered repair shop in the UK.
Before visiting a repair shop, please contact iScooter Customer Support first.
To avoid unexpected repair costs, please follow these steps:
Before taking your electric scooter or e-bike to a partnered repair shop, contact our UK Customer Support team.
Please provide as much information as possible, including:
Our support team will assess the issue and determine whether a local repair is appropriate.
If a local repair is required, iScooter Customer Support will coordinate the repair process with you and, where applicable, the partnered repair shop.
Please do not arrange a repair independently before receiving authorisation from iScooter.
Even if your iScooter is still within its warranty period, repairs carried out at a partnered shop without prior authorisation may not be covered. In this situation, the customer is responsible for the repair costs.
Once the repair arrangements have been confirmed, you can take your scooter or e-bike to the relevant repair partner.
We recommend contacting the repair shop before travelling to confirm:
Depending on the individual repair shop, common electric scooter and e-bike repair services may include:
Partnered repair shops may also provide services such as:
Repair services vary by location. Please contact the repair shop or iScooter Customer Support before visiting to confirm that your required service is available.
Some repairs may require replacement parts. Depending on the model and fault, commonly required components may include:
Do not purchase or install a replacement electrical component before confirming compatibility with your iScooter model. Our support team can help identify the appropriate component and repair procedure.
Some iScooter partnered repair shops may also provide repair services for other electric scooter and e-bike brands.
However, these shops are independent repair businesses, and their ability to service other brands depends on the individual shop, the vehicle model, and the type of repair required.
If you have an electric scooter or e-bike from another brand, please contact the repair shop directly to confirm whether they can provide the required service.
Important: A repair shop's ability to repair another brand does not mean that iScooter provides warranty coverage or payment for that repair.
Generally, iScooter-partnered repair shops are repair and service locations rather than iScooter retail stores.
A repair shop may provide maintenance and repair services for iScooter products, but this does not necessarily mean that the shop sells iScooter electric scooters or e-bikes.
If you want to purchase an iScooter product, please visit the official iScooter UK online store.
No. iScooter partnered repair shops are not authorised return addresses.
Please do not send an iScooter electric scooter, e-bike, accessories or any other product to a repair shop unless iScooter Customer Support has specifically instructed you to do so.
If you need to return a product, please contact iScooter Customer Support first and follow the official return instructions.
Products sent to a partnered repair shop without authorisation are the customer's responsibility and shipping costs may not be reimbursed.
You can use the iScooter UK Repair Shop Locator above to find a partnered repair shop. Before visiting, contact iScooter Customer Support so that the issue can be diagnosed and the repair can be authorised where required.
Yes. iScooter recommends contacting Customer Support before contacting or visiting a partnered repair shop. This allows the support team to diagnose the issue and coordinate parts or repair instructions where necessary.
Repair costs may depend on the circumstances and whether the repair has been authorised. If you visit a partnered repair shop and arrange a repair without iScooter's authorisation, you are responsible for the repair costs, even if your eBike is within its warranty period.
You can choose a repair provider independently, but iScooter warranty or repair-cost coverage should not be assumed. For repairs associated with iScooter after-sales support, contact iScooter Customer Support first so that the appropriate repair process can be confirmed.
Some partnered repair shops also repair other electric scooter and e-bike brands. Availability depends on the individual shop, vehicle and type of repair required. Contact the shop directly before visiting.
Most partnered repair locations are service and repair providers rather than retail stores. They do not necessarily sell iScooter electric scooters or e-bikes.
No. Partnered repair shops are not authorised iScooter return addresses. If you need to return a product, contact iScooter Customer Support and follow the official return instructions.
Battery-related repairs and replacement availability depend on the scooter model and the individual repair location. Contact iScooter Customer Support before arranging battery replacement so that the correct part and repair procedure can be confirmed.
Contact iScooter Customer Support with your order number, purchase email, product model, serial number if available, a description of the problem, and photos or videos showing the issue. The support team can then advise you on the next step.
Use the repair shop map on this page to find partnered repair locations across the UK. Because opening hours, services and availability can change, contact the repair shop before travelling.
If you are unsure whether your scooter needs professional repair, contact the iScooter UK Customer Support team before visiting a repair shop.
Email: support@iscooterglobal.co.uk
Phone: +44 1888 785356 / +44 8085 020608
For faster assistance, include your order number and purchase email address in your message.
iScooter UK Customer Support can help you determine the appropriate repair process before you visit a local repair shop.
Free standard delivery to eligible UK addresses in 1–3 working days.
New, unused products can be returned within 30 days of order delivery.
Up to 24 months warranty and after-sales support.
In-house local team in the UK ready to help you.
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