Frequently Asked Questions

Hi, please kindly check our Return Policy Here.

Pls check out our Return Policy first, then please contact us at support@iscooterglobal.co.uk and tell us about which items you want to return.

Note: The order number or order email address is needed so that we can process your return request and offer the return label to you.

Please contact us at support@iscooterglobal.co.uk before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out.

If you want to cancel an order that has already been shipped out, please refuse to sign the package, and we will charge part of the shipping cost per scooter, we will issue the refund after the package is returned to us.

Most returns can be processed within 5 business days after we receive your package.

Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund. If you have chosen the refund to your credit card, the whole process may need 7-14 business days as your card bank needs to process the refund to you.

Please understand that we need to refund your card bank first within 48 hours. However your card bank may need 7-14 business days to transfer the money to your card account.

We can't control the processing speed of your card bank. Please ask the card bank for detailed information. We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

We will ship our order within 24 hours once the order has been placed, excluding weekends and holidays.

NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 1-2 working days.

Shipping usually takes 1-3 business days, but there has been a recent surge in orders from logistics providers and as Christmas is approaching, delays may occasionally occur.

Based on the tracking information, it shows that your package has been signed for and delivered. If you haven't personally received or authorized someone else to receive it on your behalf, it's possible there may have been a mistake or misplacement.

Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number.

If still cannot find the parcel, it's often recommended to file a report with your local authorities to ensure the matter is properly documented. This is not only for the protection of your interests but also to help us liaise with the courier company in a more effective manner.

Once you have the report, could you please share a copy with us? Please contact us at support@iscooterglobal.co.uk.This will enable us to further assist and expedite any investigations or solutions on our end.

Again, I deeply regret the inconvenience this has caused and genuinely appreciate your understanding and cooperation. Your satisfaction is of utmost importance to us, and we are here to support you throughout this process.

Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.

An email with your tracking information will be sent when your package ships. However, if you placed the order while logged in, you may also go to "My Account" for order details and tracking information.

Yes. Your shipping address can be changed BEFORE your order has shipped. Contact our customer service via support@iscooterglobal.co.uk and we will change the address for you. Please be aware that a ￡20 surcharge will be applied for changing the information after your order has shipped.

Also, note that the address CANNOT be changed once the item has been delivered.

We accept all major payments.
1. Pay With Paypal
2. Credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, etc.
3. Pay in installments with Klarna